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Your path to success in the cloud
Personalized Framework
We provide a personalized blueprint so you can accelerate your adoption of MVISION Cloud. These packaged plans provide personalized assistance, enablement workshops and training, and proactive monitoring to help you expand skillsets, reduce risks, and maximize investments.
Plan Options
Choose from two plans that accommodate businesses of all sizes: McAfee CASB Success Plan – Remote and McAfee CASB Success Plan – In-Region. These plans promote your successful outcomes by focusing on offering expert assistance, uncovering and fixing potential risks, and increasing product adoption and consumption.
Focus Areas
We focus on three key areas: expanding skillsets, helping reduce security risks, and extracting greater value from your technology investment.
Outcomes of the McAfee CASB Success Plans
Expand Skillsets
Expand your skillsets through workshops and other learnings to improve productivity and decrease downtime.
Help Reduce Security Risks
Minimize your risks through tenant monitoring to proactively identify issues and prioritized access to technical experts to resolve issues.
Maximize Investments
Maximize your investment through personalized guidance to deliver successful outcomes and improve product usage.
Compare plans
Our structured plans provide predictable security outcomes. Choose the plan that’s right for you.
| Features | CASB Success Plan – Remote | CASB Success Plan – In- Region |
|---|---|---|
| Assigned Customer Success Manager (CSM) provides hands-on assistance and manages escalation | Services delivered offshore in your business hours | Services delivered within your region in your business hours |
| Cloud Assigned Technical Contact (ATC) operationalizes best practices, discovers issues, and provides use cases/key features | Services delivered offshore in your business hours | Services delivered within your region in your business hours |
| McAfee MVISION Cloud support | ||
| 24/7 phone support | ||
| Documented Success Plans | ||
| Business reviews | Remote | Remote |
| Service request prioritization through Cloud ATC | ||
| Proactive notification service via Support Notification Service (SNS) | ||
| Designated contacts | 10 designated | 15 designated |
| Skills assessment capability reviews | ||
| Service excellence report | ||
| Proactive tenant monitoring | ||
| Use case operationalization | ||
| Bi-annual architecture review |
